Delivery Policy

100% Satisfaction guaranteed
We deliver your valuable mind with best, in time to any point in the Philippines for excellent service. We do our best for customer satisfaction

 

Delivery address
We need the complete all the address fields when entering your order, including the recipient phone number.

 

Delivery times
In any point in the Philippines, the delivery will be completed within 1-2 days. In most cases we do not deliver on Sundays.
A morning delivery will be guaranteed only if the order was placed at least one day in advance.

 

Special occasions and local holidays
In general for special occasions the cut off times are adjusted to be at least 2 days earlier.
We will always accept your orders, and in most cases be able to process them on time.
However, we cannot guarantee last minute orders for special occasions, and we will make the delivery at the earliest possible or requested date.

 

For special occasions we are unable to guarantee morning or afternoon delivery.
※ Special occasions: Valentine’s Day, Mother’s Day, Christmas and New Year, Local Holidays

Please order at least 2 days in advance and in general, orders to be delivered for Mother’s Day (Sunday) are delivered the day before, (Saturday).
For last minute orders we may deliver the following Monday or Tuesday.

 

Products and images
Products only contain the items listed in the product description.

 

Substitution Policy
The goods depends on delivery area and weather condition so colors or kinds of the flowers and fruits and the colors of basket, ribbon could be changed. In some cases, local florists may not have some items in stock and careful substitutions of equal or greater value will automatically be made.

 

Currency
Orders will always be charged in Philippine Peso or USD.

 

Hospitals, hotels and company deliveries
Orders to hospitals, hotels or company addresses are not guaranteed, but in most cases arrive as requested.

Please indicate the name and telephone number of the hospital, hotel or company. In the case of hospitals we also need the recipient’s ward and room number.

www.giftbasket.ph will send your order in accordance with the facilities procedures, and cannot be held liable if these procedures prevent successfull delivery, but our arranger will always attempt to do so. You should note that many hospitals do not permit flowers and fruits to deliver personally to individual rooms, and that most ICUs do not permit flowers. Please check with the hospital before placing your order. We cannot issue refunds if the delivery failed due to any of the above.

 

Cancellation Policy
Cancellation policy In the case that you want to cancel an order, you will be given a full refund if you have given us a minimum of 5 days notice before the delivery date.
If notice of cancellation arrives less than 5days before the delivery date, you will only be given after charge of Php500.00 or 10USD from original price.
If notice is given less than 24 hours before the delivery date, there will be no refund. .

 

Duplicated order
If you placed 2 or more identical orders you will receive a full refund or we will cancel for the duplicated order, provided that the arranger does not make and deliver the item.

 

Change in order details
Only you can change by our E-Mail(info@giftbasket.ph). You can find order details via Delivery Confirm menu (or My account menu).
Delivery Confirm (or My account) are supplied on every order. Change in order details are only guaranteed if made 3 days before the delivery date.
If you have given the wrong delivery information we cannot offer guaranteed delivery.
In some cases we will be able to deliver to a new address free of charge, but this depends on the location of the new address and the expenses incurred by the local florist. In certain cases there may be extra charges.

 

Price Increase Request
In some rare cases we may be forced to contact you and request a price increase to successfully deliver the gift baskets and flowers.
Working with arranger and local florists is a huge advantage with quality and timing; however, it does mean that on rare occasions our arranger and local florist may be subject to certain restrictions.
In all cases we will attempt to contact you and confirm if you wish to add the requested price increase to the order or cancel the order.
If the order is canceled you will receive a full refund.

 

Payment by Credit Card
When you are successful credit card payment, we will be taking delivery.

 

Complaints
Any possible complaint should always be accompanied with your order number, sender information, recipient information and digital photos clearly showing the product and time of delivery. All complaints must be made as soon as possible after the delivery date, and up to a maximum of 15 days. This is very important to allow us to investigate the complaint correctly with the arranger and local florists. After this date complaints cannot be investigated.